How to Submit a Ticket as an Operator

What Is a Ticket?

When an operator sees any form of problem or irregularity on the shop floor, they can report it to their supervisor using a ticket. A ticket can include a remark from the operator, images, and videos. Learn more about tickets.

Note: Before submitting a ticket, please make sure that your workspace already has an improvement flow.

When Executing a Work Instruction on the App

Here’s how an operator can submit a ticket while executing a work instruction:

1. Click the word bubble icon at the bottom right of the screen.
2. Click the suitable improvement flow (mandatory).
3. Type in the details of the issue (optional).
4. Add an image/video (optional).
5. Click Submit.

At Any Other Situation

When not executing a work instruction, an operator can still submit a ticket through the following methods:

On the App Homepage

1. Click Report issue.
2. Click the suitable improvement flow (mandatory).
3. Type in the details of the issue (optional).
4. Add an image/video (optional).
5. Click Submit.

When Navigating in Between Folders on the App

1. Click the ⋮ (three-dot) icon next to the close icon.
2. Click Report issue.
3. Click the suitable improvement flow (mandatory).
4. Type in the details of the issue (optional).
5. Add an image/video (optional).
6. Click Submit.